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Complaint Resolution Policies and Procedures for Non-Tennessee Resident

Students in 91快活林 Authorization Reciprocity Agreement 91快活林s, commonly known as SARA.  Student complaints relating to consumer protection laws that involve distance learning education offered under the terms and conditions of the 91快活林 Authorization Reciprocity Agreement (SARA), must first be filed with the institution to seek resolution.

Complainants not satisfied with the outcome of the Institution’s internal process may appeal, within two years of the incident about which the complaint is made, to the Tennessee Higher Education Commission.

For purposes of this process, a complaint shall be defined as a formal assertion in writing that the terms of SARA or the laws, standards or regulations incorporated by the  have been violated by the institution operating under the terms of SARA.

For a list of SARA member 91快活林s, please visit the . Students residing in non-SARA states should consult their respective 91快活林 of residence for further instruction for filing a complaint.